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counselling-link
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Free one to one
specialist counselling
ISVA
ISVA
Advice and support
from report to court
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Helpline
Free practical and
emotional advice
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Contact Details:
Helpline: 01474 537 392

Main Office: 01474 536 661

13 Wrotham Road
Gravesend, Kent. DA11 0PA
Main Office: 01474 536661
Registered Charity
Charity No: 1019861

Send all enquiries to admin@familymattersuk.org

Please note that due to the sensitivity of the subject matter and concerns over on-line confidentiality Family Matters does not offer therapy or support by email. You can however, refer yourself to the therapy service via this email link if you wish.
Website privacy policy
Personal Information
You may at times be asked to supply personal information via the Family Matters website. Personal information is anything which enables us to identify you in some way, such as your name and an email address. If you supply such information, we are legally bound by the Data Protection Act 1998 to ensure that such information is only used for the purpose for which it was requested and also to ensure that the data is held securely.
General
We may collect and record information in order for us to understand more about how our site is used and in turn to make sure that the site reflects your needs. In order to do this we may send cookies to your PC. A cookie will contain information that allows us to recognise that you have used the site before, but will not contain any other personal data. If you do not want cookies to be stored on your PC it is possible to disable this function within your browser without affecting your navigation around the site.

Please be aware that if you use the change text size function a cookie setting the size as a new default will be sent to your PC and disabling cookies will affect this.
Survey
Occasionally we may ask you to fill in questionnaires or surveys whilst on-line. The data collected by the questionnaire or survey will only be used for the purpose stated on the form. You may also be given the opportunity to add your address details to our databases so we can contact you in the future. We will only use this information to contact you if you expressly give us permission to do so.
Confidentiality
The Family Matters website may include links to other sites, not owned or managed by Family Matters. We cannot be held responsible for the privacy of data collected by websites not managed by Family Matters.
Who we share information with
Family Matters does not rent or sell mailing details to any third party. Family Matters may from time to time need to use the services of an Internet Provider. For financial or technical reasons these may be sited outside of the European Economic Area. Use of data by the Internet Service Provider on behalf of Family Matters is regulated and safeguarded by both international procedures and legal agreements to comply with the requirements of the Data Protection Act 1998. In particular, we wish to ensure that data is adequately protected in the Provider's country of business, as obliged by the 8th Data Protection Principle.
If you require support let Family matters help.
 Call us on 01474 536661
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